It is a challenging time for all of us and your safety is our primary concern. In line with the COVID-19 restrictions and precautionary lockdowns, we kindly ask you to jointly practice social distancing. Accordingly, we are accepting only prepaid orders until further notice. Your order will be duly processed ‘once the lockdown is lifted’. We will keep you updated on your order and will advise you on your shipment as soon as possible. Stay safe!

RETURN

After you have received an item you have 30 days to return it. To ensure that this process is quick and seamless, please note the following:

  • Returns can be initiated through ‘My Account’ section on the website. Just follow the instructions on this page.
  • Alternatively. you may also get in touch with our customer support at customercare-india@birkenstock.com or phone: 9717111774
  • Under below circumstances / situations no refunds will be applicable:
    • Any item that is not in its original condition, is damaged or has missing parts for reasons not attributable to Birkenstock.
    • Any item that is shipped back to us 30 days after delivery.

  • In order to process your return request, we would require a receipt or any other ‘Proof of Purchase’. Once you place an order, you will receive an invoice by an email.This invoice can be a valid proof of purchase.
  • Please note that purchases from the online shop cannot be returned or exchanged at an offline store / showroom / Franchise (BIRKENSTOCK store or outlet), nor can complaintsabout purchases be lodged at these locations. Likewise, purchases from offline store /showroom / Franchise (BIRKENSTOCK store or outlet) cannot be returned to the onlineweb store and complaints about such purchases cannot be lodged there.

Refund of purchase price

All the refunds are processed back to your original mode of payment. For Cash on Delivery orders, the refund will be made once you provide us your bank details. For guest users, you can avail the refunded money by providing your bank details to ourCustomer services representatives either on call or by sending an E-mail. As for the existing users, you can request for refund in your ‘My Account’ section under ‘Order History’. Simply click on ‘Return/Replace’.

Please note refunds will be processed only after the product is received at our warehouse & all quality checks are completed & found satisfactory.

For every mode of payment, it will take 3-4 working days to process the refund. The refund process will start once we receive the product in our warehouse.

Once your request for refund has been approved, you will get a confirmation on e-mail & our customer care team will contact you for transferring the amount back to your given account details.

Cancellation Policy

Under any circumstances, if you wish to cancel the placed order, you can do so by logging into your account or getting in touch with our Customer Care representatives. However, you can cancel your order online as long as the product has not been dispatched from our warehouse.

Once you request the cancellation of item(s) in your order, Incase of prepaid order, itwill take us a maximum of 1-2 working days to approve the refund request of cancelled order. Once the request is approved, it will take 3-4 working days to initiate a refund. Any amount paid will be credited into the same account using which the payment was made. You will be notified of the same by E-mail or an SMS.

Additionally, you can get in touch with our customer care services to initiate cancellation of the order.