After you have received an item you have 15 days to return it. To ensure that this process is quick and seamless, please note the following:
- You can click here to raise your return request.
- You may get in touch with our customer support at firstname.lastname@example.org or phone: 9717111774
- The customer support team will request you to share few images of the received product before initiating the reverse pickup.
- Under below circumstances / situations no refunds will be applicable:
- Any item that is not in its original condition, is damaged or has missing parts for reasons not attributable to Birkenstock.
- Any item that is shipped back to us 15 days after delivery.
- To process your return request, we would require a receipt or any other ‘Proof of Purchase’. Once you place an order, you will receive an invoice by an email.This invoice can be a valid proof of purchase.
- Please note that purchases from the online shop cannot be returned or exchanged at an offline store / showroom / Franchise (BIRKENSTOCK store or outlet), nor can complaints about purchases be lodged at these locations. Likewise, purchases from offline store /showroom / Franchise (BIRKENSTOCK store or outlet) cannot be returned to the web store and complaints about such purchases cannot be lodged there.
Refund of purchase price
All the refunds are processed back to your original mode of payment. For Cash on Delivery orders, the refund will be made once you provide us your bank details.
Please note refunds will be processed only after the product is received at our warehouse & all quality checks are completed & found satisfactory.
For every mode of payment, it will take 10-12 working days to process the refund. The refund process will start once we receive the product in our warehouse.
Refunds will be processed only for the amount paid by the customer during the transaction. The amount availed as discount via coupon code will not be refunded. Re-validation of the coupon code will be a decision taken by the customer service team on case-to-case basis.
For Cash of Delivery orders refunds, the refund value will only be of the article returned, and not the additional Rs. 99 that was levied during purchase.
Once your request for refund has been approved, you will get a confirmation on e-mail & our customer care team will contact you for transferring the amount back to your given account details.
Under any circumstances, if you wish to cancel the placed order, you can do so by logging into your account or getting in touch with our Customer Care representatives. However, you can cancel your order online as long as the product has not been dispatched from our warehouse.
In case the product has been shipped out and then the cancellation request is received, the refund will be subject to deduction of 2.5% as cancellation charges.
Once you request the cancellation of item(s) in your order, Incase of prepaid order, it will take us a maximum of 1-2 working days to approve the refund request of cancelled order. Once the request is approved, it will take 3-4 working days to initiate a refund. Any amount paid will be credited into the same account using which the payment was made. You will be notified of the same by E-mail or an SMS.
Additionally, you can get in touch with our customer care services to initiate cancellation of the order.
Return & Replacement Policy for DISCOUNTED MERCHANDISE
- There will be no return or replacement given for any discounted merchandise
- Only size replacement can be availed if a request is raised to Customer Care within the first 7 days of purchase on the account of stock availability.
- Birkenstock India Pvt. Ltd. reserves the right to cancel an order on account of non-availability, quality check, and any unforeseeable factor related to goods.
- In case of order cancellation, the customer will be informed via email.