REPLACEMENT POLICY

1. Replacements of the products ordered can be done if there is a size issue or there is a manufacturing defect in the product.
2. In case of size issues, the customer needs to communicate the desired size with the customer service team within 15 days of receiving the product. The customer support team will request you to share a few images of the received product before initiating the reverse pickup. The product which is being returned needs to be intact with no damage to the product or the box packaging of the same. All the accessories, freebies also must be returned in its original condition.
3. Only size replacements will be possible. We do not allow color replacements.
4. The stock for the desired size will be blocked only after the original ordered product is picked up from the customer's location. In the meanwhile, if the desired product runs out of stock, Birkenstock will process a refund for the amount paid while placing the order.
5. For manufacturing defects, the same product will be reshipped after the originally ordered product is picked up from the customer’s location.
6. If Coupon codes are used and amount is to be refunded, the coupon code value will not be refunded or the code will not be reinstated.

Return & Replacement Policy for DISCOUNTED MERCHANDISE

1. There will be no return or replacement given for any discounted merchandise.
2. Only size replacement can be availed if a request raised to Customer Care within the first 7 days of purchase.
3. Birkenstock India Pvt. Ltd. reserves the right to cancel an order on account of non-availability, quality check, and any unforeseeable factor related to goods.
4. In case of order cancellation, the customer will be informed via email.