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Replacement Policy
- We offer product replacements if there is an issue with size or any kind of manufacturing defect. We do not allow colour or style replacements.
- In case of size issues, you can raise a replacement request directly from the webstore by clicking on this link within 10 days of receiving the product.
- You need to mandatorily share a few images which includes full front & back angle of the received product before initiating the reverse pickup.
- The product which is being returned needs to be intact with no damage to the product or the box packaging of the same.
- All accessories, freebies also must be returned in their original condition.
- The stock for the desired size will be blocked only after the original product is picked up from the customer's location. In the meanwhile, if the desired product runs out of stock, Birkenstock will process a full refund for the product amount paid while placing the order.
- For manufacturing defects, the same product will be reshipped after the originally ordered product is picked up from the customer’s location.
- If coupon codes are used and the amount is to be refunded, the coupon code value will not be refunded or the code will not be reinstated.
- All orders that are approved for replacement will be picked up from the original address provided at the time of Delivery. No change of address can be accommodated during the pick-up of products.
- You are requested to share a Video of the parcel in the state it was received and explicitly captures the complete process of unboxing with the product and original tags intact, also, highlighting the nature of the issue without. We cannot process a replacement/return without this.
