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  • We offer product replacements if there is an issue with size or any kind of manufacturing defect.
  • In case of size issues, the customer can raise a replacement request directly from the webstore by clicking on this link within 10 days of receiving the product.
  • Customers need to mandatorily share a few images of the received product before initiating the reverse pickup.
  • The product which is being returned needs to be intact with no damage to the product or the box packaging of the same.
  • All accessories, freebies also must be returned in their original condition.
  • Only size replacements will be possible. We do not allow color or style replacements.
  • The stock for the desired size will be blocked only after the original product is picked up from the customer's location. In the meanwhile, if the desired product runs out of stock, Birkenstock will process a full refund for the product amount paid while placing the order.
  • For manufacturing defects, the same product will be reshipped after the originally ordered product is picked up from the customer’s location.
  • If coupon codes are used and the amount is to be refunded, the coupon code value will not be refunded or the code will not be reinstated.
  • All orders that are approved for replacement will be picked up from the original address provided at the time of Delivery. No change of address can be accommodated during the pick-up of products.
  • In the case of a damaged product received due to any uncertain circumstances we would request for an unboxing video of the product to be shared mandatorily without which we cannot process a replacement/return
  • You are requested to share a Video of the parcel in the state it was received and explicitly captures the complete process of unboxing with the product and original tags intact, also, highlighting the nature of the issue