It is a challenging time for all of us and your safety is our primary concern. In line with the COVID-19 restrictions and precautionary lockdowns, we kindly ask you to jointly practice social distancing. Accordingly, we are accepting only prepaid orders until further notice. Your order will be duly processed ‘once the lockdown is lifted’. We will keep you updated on your order and will advise you on your shipment as soon as possible. Stay safe!

WELCOME TO BIRKENSTOCK CUSTOMER SERVICE

Use the dropdown menus below to find the right contact.

You will find answers to the most frequently asked questions under FAQ. We recommend that you take a look there first, as you will likely find the answer to your question there.

If you do not find the answer, you can, of course, contact our customer service department by phone or send a message using the following contact form:

Prices for cellphone calls may vary.
10am – 7pm Monday through Saturday,
Sundays closed