BIRKENSTOCK Foot & Body Care India – Return Policy

Foot & Body Care – Return, Replacement & Refund Policy

This policy applies to all BIRKENSTOCK Foot & Body Care products ("Care Products") purchased on www.birkenstock.in, including foot care, body care, kits and seasonal essentials. For your safety and hygiene, Care Products follow the terms below, which differ from our footwear return policy.

Returns

  • Care Products cannot be returned once opened, used or unsealed, for hygiene reasons.
  • Returns are not accepted for change of mind, or if a product does not suit your skin. Please read the ingredient list and do a patch test before use.
  • Returns are accepted only if you receive a damaged, defective, expired or wrong product, or if an item is missing from your order.
  • Products must be sealed, unused and in their original packaging, along with the order invoice, unless the claim is for a defective or damaged product.
  • Requests raised after the timelines below will not be accepted.

Timelines to raise a request

  • Empty package: must be raised within 48 hours of delivery. Requests raised after 48 hours will not be considered under any circumstances.
  • Missing item, or damaged/leaking product: within 48 hours of delivery.
  • Wrong product, manufacturing defect, or expired product: within 10 calendar days of delivery.

Proof required

  • Empty package or missing item: a continuous, uncut unboxing video starting from the sealed package, clearly showing the shipping label and AWB number.
  • Damaged or leaking product: an unboxing video, along with photos of the outer box, shipping label and product.
  • Wrong, defective or expired product: clear photos of the front and back of the product showing the batch number and expiry date, and a short video of the defect where applicable.

Requests without the required proof may not be accepted.

Delivery check

  • Please check that the outer package is sealed and undamaged before accepting delivery. If the package appears tampered with, please refuse the delivery.
  • Claims for empty packages or missing items are verified with our logistics partner and may take up to 7 working days.

Replacement

  • For eligible requests, we will send the identical product after the original is picked up.
  • If the product is out of stock, the amount paid will be refunded to the original payment method.
  • Exchanges for a different product, size or variant are not available.

Reverse pickup and quality check

  • Reverse pickup is free and is scheduled from the original delivery address. The pickup address cannot be changed.
  • Refunds and replacements are processed only after the product is received and passes our quality check.
  • If the returned product does not match the product dispatched, or is used, incomplete or not in the condition claimed, the return will be rejected and the product will be sent back to you.

Cancellation

  • Orders can be cancelled only before they are dispatched.
  • BIRKENSTOCK may cancel an order due to stock unavailability, payment issues or other unforeseen reasons, with a full refund.

Refunds

  • Refunds are processed as per our standard refund terms, after the product passes quality check.
  • Only the amount actually paid for the returned product is refunded. Coupon codes are not re-validated on returns.

Store purchases

  • Care Products purchased online cannot be returned or exchanged at BIRKENSTOCK stores, outlets or franchise stores. Store purchases cannot be returned through the website.

Contact us

For any queries, please contact our customer care team at customercare-india@birkenstock.com or +91 9717111774 between 9 AM to 9 PM all day except bank holidays.